Voice AI pilot planning

Use this planning page to define one customer task, the callers and conditions to represent, the handoff rules, the review points and the decision the evidence should support.

Write the acceptance test before the pilot begins. Include the scenarios, cohort checks, task measures, uncertain-case review and the approved retention controls.

Keep product support details and the final acceptance criteria subject to technical discovery with the customer team.

Reviewed 2026-09-04